Restoring purchases, canceling and changing plans
Pianium Plus purchases, cancellations and plan changes are handled by your App Store or Google Play subscription. Recording and practice cards stay free on the free plan.
Open the plan screen
- On Today, press the Account button in the top right.
- In the plan section, press View plan (on the free plan, See Plus).
The Plan screen shows your current plan and the actions below.
Restore a purchase
If Plus does not show after you change phones or reinstall the app, try restoring.
- On the Plan screen, press Restore purchases.
- When you see "Your purchase was verified. Your plan has been refreshed.", you are done.
If it does not work:
- "No active subscription was found for this store account.": check that your device's store is signed in with the same Apple ID or Google account you purchased with.
- "Purchases could not be restored. You can retry without purchasing again.": check your connection and press it again. You do not need to buy again.
- A purchase belongs to the Pianium account you used when buying. If you are signed in to a different Pianium account, sign in again with the account you purchased with.
- If you see "This purchase needs support-assisted recovery.", contact us through "Still stuck?" below. You do not need to buy again.
Cancel
You cancel in the store you bought from, not inside the app.
- With Plus or during a free trial, Manage in the store on the Plan screen opens your store's subscription page.
- iPhone and iPad: App Store → Account → Subscriptions
- Android: Google Play → Payments & subscriptions → Subscriptions (you can also pause and resume there)
After you cancel, you can usually keep using Plus until the end of the period you already paid for. Then you return to the free plan. Currently, recordings are not deleted automatically because you cancel.
During a free trial, the plan section on the Account screen shows the date billing starts. To stop, cancel before that date.
Refunds cannot be made from the app. Request one from the store you bought from (App Store or Google Play).
Switch between monthly and yearly
With Plus or during a free trial, Change plan on the Plan screen lets you switch between monthly and yearly. The price and renewal terms are shown on the purchase screen, and prices vary by region. When the switch takes effect depends on the store's rules.
If you see "Your subscription is managed by another store.", change or cancel it in the store you first bought from (for example Google Play, if you bought on Android and are now on an iPad).
Before deleting your account
Deleting your account does not stop a store subscription. Cancel in the store first. See Deleting your account and data.