Deleting your account and data

You can delete practice records and recordings one by one. To delete your whole account, request it from the app or from this website. Neither can be undone, so export any recordings you want to keep first.

Delete a single practice

1. Open the practice from Practice in Records.
2. Open More actions and choose Delete practice.
3. At "Delete this practice?", press Delete.

The recording and notes are removed. Recordings saved to the cloud are then erased in stages. To keep a copy, use Export recording first.

Delete a piece or a drill

• Piece: use Delete piece on the piece's screen. Its drills, practice records and coach conversations are all deleted too.
• Drill: delete it from the drill's screen.

Delete recordings that were not sent

Recordings that exist only on your device can be deleted from Recordings not sent yet in Records. This never deletes recordings already saved on the server. See Saving and syncing when you practice offline.

Delete your account

Before you start

• A store subscription does not stop on its own. If you use Plus, cancel it in the App Store or Google Play first (Restoring purchases, canceling and changing plans).
• Export any recordings you want to keep.

Request it in the app

1. On Today, press the Account button in the top right.
2. Open Privacy and press Request account deletion.
3. Press Send email. A message to confirm the deletion is sent to your registered email address.
4. Open the link in the email, check the details, and confirm the deletion.

If the link does not work or has expired, request deletion again.

Without the app

You can request deletion on this website's Delete your account and stored data page. Sign in to the account, then confirm using the link in the email you receive.

What is deleted and what is kept

Once deletion is confirmed, the account can no longer be used and the following are erased in stages:

• Original recording and MIDI files
• Practice records, pieces and drills
• Your profile
• Coach conversations and their summaries
• Your notes on scores

Some things are handled differently:

• Usage records without message content are kept for 13 months, then reduced to monthly totals that are not linked to you.
• Store billing records, backups and data already received by external providers follow their own retention terms.
• On the device where you confirm deletion in the app, the copies the app manages are removed. Data on other devices, and files you exported outside the app, cannot be erased remotely.

It can take some time from acceptance to completed deletion. Failures are retried automatically. For details, see the Privacy policy.